Support

Email info@zendainnovation.com and we will reply within one business day. For Sherlock AI by Zenda issues, include your account email and what you were doing.

Sherlock AI by Zenda FAQ

I did not get the PIN code. Check your spam or junk folder. The code is valid for 10 minutes.

I forgot my password. On the sign-in screen tap “¿Olvidaste tu contraseña?” and follow the steps.

How do I cancel PRO? If you paid with the BAC Credomatic link, there is nothing to cancel: the plan does not renew automatically and Sherlock emails you before it ends. If you have an automatic subscription, tap “Gestionar suscripción” in Sherlock's sidebar; your plan stays active until the end of the paid period.

An answer seems wrong or offensive. Use the flag button under the answer to report it. We review every report.

Delete your Sherlock AI by Zenda account

You can delete your account and all your data (profile, chats, files, boards, tasks and reminders) in two ways:

1. In the app: sign in to Sherlock, open Ajustes (Settings) in the sidebar and tap Eliminar mi cuenta (Delete my account). Deletion is immediate and we email you a confirmation.
2. By email: write to info@zendainnovation.com from your account email with the subject “Delete my Sherlock account”. We delete it within 7 days and confirm.

If you have an automatic PRO subscription, cancel it first in “Gestionar suscripción” so it does not renew. Payment records are kept by Zenda and the payment processor (BAC Credomatic or Lemon Squeezy) as required by law.